Connect (C) and Disconnect (D) Tones provides DTMF (touch tone) to a VRU/IVR port when the incoming caller is on soft hold to indicate the following transfer operation events:
The VRU-placed call is being connected to the transferred-to agent.
The caller disconnected while on hold.
Procedure
On the System-Parameters Customer-Options screen, set the DTMF Feedback Signals For VRU field to y.
On page 6 of the Feature-Related System Parameters screen, select values for the Connection and Disconnect fields. Values, such as 0-9, asterisk (*), pound (#), and A-D, represent the buttons that are included in the 16-button DTMF array.
The default connection and disconnection tones are C and D respectively. The tones are applied for 350 millisecond with a 100 millisecond pause period.
On page 1 of the Station screen of the VRU port, set the type to one of the following:
