Call Management System field descriptions

Last Updated : Nov 12, 2024 |

Name

Description

Reporting Adjunct Release

The field that determines the protocol used by the appl link.

The CMS (appl mis) and IQ (appl ccr) parameters determine the Switch Protocol Interpreter (SPI) language protocol used for the CMS (mis) and Avaya IQ (ccr) links. You must administer the mis and ccr links on the Processor Channel Assignment screen.

You can assign maximum two links of each type of parameter. For example, you can assign two mis links and two ccr links. If you activate Special Application SA9090, you can administer three to four links as application type mis.

  • If you administer three links as appl type mis, you can administer only one Avaya IQ interface ccr link.

  • If you administer all four links as appl type mis, you cannot administer the ccr links because the total number of mis and ccr links is four.

CMS (appl mis)

The option to select the release of Call Management System (CMS) to which you are connecting.

The options are:

  • R16.1/R16.x/R17.0: These releases apply to R16.1, R16.2, R16.3, or R17.0.

  • R18: This release applies to CMS R18.0.x.

  • R18.1: This release applies to CMS R18.1.x.

  • R19.0: This release applies to CMS R19.0.x.

  • R19+: This release applies to CMS R19+ with TLS support

  • R21+: This release applies to CMS R21+ which supports Avaya Aura® Distributed Architecture (AADA) for the CMS cluster. AADA and CMS R21+ support TLS. AADA uses Kafka.
    Note:

    The Kafka integration feature is reserved for future use.

Connection to the second CMS using mis2 link is optional.

You can leave the field blank to indicate that CMS is not connected to the system. This option is the default.

IQ (appl ccr)

The option to select a release of Avaya IQ.

The options are:

  • 5.1/5.2: Apply to 5.1.x, 5.2.0, 5.2.1, 5.2.2, 5.2.3, 5.2.4, and 5.2.5.

  • 5.2.6+: Applies to 5.2.6 and 5.3.x.

You must administer Expert Agent Selection (EAS) and Universal Call ID (UCID) before establishing a connection with Avaya IQ.

Connection to the second Avaya IQ using ccr2 link is optional.

You can leave the field blank to indicate that Avaya IQ is not connected to the system. This option is the default.

The minimum release field entry combinations for the CMS (appl mis) and IQ (appl ccr) fields and the Switch Protocol Interpreter (SPI) language that Communication Manager uses to establish connections with the reporting adjuncts are:

CMS release

Avaya IQ release

SPI language

R16.1/R16.x/R17.0

5.1/5.2

23

R18

5.2.6+

Note:

Selecting R5.2.6+ applies to R5.2.6 or R5.3.x.

24

18.1

5.2.6+

Note:

Selecting R5.2.6+ applies to R5.2.6 or R5.3.x.

24

19.0

5.2.6+

Note:

Selecting R5.2.6+ applies to R5.2.6 or R5.3.x.

24

To use other combinations of CMS and Avaya IQ releases, select the lowest release of one reporting adjunct. For example, for CMS or Avaya IQ, enter the supported release for the other reporting adjunct, and set the Communication Manager release on the respective reporting adjuncts to the lowest release supported by the lowest release of the reporting adjunct.

For example, to configure CMS R16.1 with Avaya IQ 5.2.6+, set:

  • CMS (appl mis) to R18

  • IQ (aapl ccr) to R5.2.6+

Note:

For backward compatibility, set the Communication Manager release on CMS or Avaya IQ to the latest Communication Manager release supported by the earlier release reporting adjunct. To connect CMS and Avaya IQ to Communication Manager, match the releases of the two reporting adjuncts and the assignment of the Communication Manager release on the adjuncts using the release settings that are required to run the same link interface protocol language, that is, the SPI language.