To use the hunt group as an Auto-Available Split (AAS).

To use ACD for the hunt group.

The field is applicable if the ACD field on the System-Parameters Customer-Options screen is active for the system.

To administer the minimum and maximum number of members for a hunt group. The field is available for all member pages.

To assign a 4-digit to 5-digit Uniform Dial Plan (UDP) extension that identifies the AUDIX™ hunt group on the host switch used as the Message Center for this hunt group. The field supports AUDIX™ in a Distributed Communications Services (DCS) arrangement.

The field is applicable when you administer the Message Center field as rem-audix.

The name of the AUDIX™ machine, which must match the IP node name.

Administer this field after you configure an IP node.

To determine whether to send the Calling Party Number (CPN) to INTUITY AUDIX™. Valid entries are y and n.

To determine the number of calls that the system can place in a queue.

When the number of calls exceeds this threshold, the system flashes the queue status and the optional Auxiliary Queue Call Warning Threshold lamp that you can assign to the split or skill. The lamps glow steadily when a minimum of one call is in a queue.

You can assign a number from 1 to 999, but ensure that the value is less than or equal to the queue limit.

Do not leave the field blank if you administer the associated Calls Warning Port field.

To determine the type of adjunct processor that controls the members of the split or skill or the hunt group.

Valid entries are:

• none: Members of the split/skill or hunt group are not controlled by an adjunct processor.

• asai: All agent login IDs are controlled by an associated adjunct and logged-in agents can use only their data terminal keyboards, for example, to change the agent work state.

  You can use the field option if the controlling adjunct is a CONVERSANT IVR.

• adjlk: Computer Telephony Adjunct Links.

• asai-ip: ASAI links administered without hardware.

• adj-ip: Adjunct links administered without hardware.

You must select a field option other than none for the ASAI Link Core Capabilities and Computer Telephony Adjunct Links fields on the System-Parameters Customer-Options screen.

To assign a port number to connect the optional external Auxiliary Queue Call Warning Threshold lamp that flashes when the number of calls in a queue exceeds the queue warning threshold, as assigned on the Calls Warning Threshold field.

The field is applicable if you allow calls to queue to a hunt group.

Valid entries are:

• 1 to 64: The first and second characters are the cabinet number.

• A to E: The third character is the carrier.

• 0 to 20: The fourth and fifth characters are the slot number.

• 01 to 04 (Analog TIE trunks) 01 to 31: The six and seventh characters are the circuit number.

  The port is assigned to an analog line circuit pack or given an x designation if an extension is used.

To assign a Class of Restriction (COR) number that reflects the desired restriction for the hunt group.

If the hunt group supports voice messaging in DCS, the CORs on the screen must be the same for each communication server.

To assign a coverage path for the hunt group. The field is applicable if the hunt group is not vector controlled.

Valid entries are:

• 1 to 999: To assign a coverage path number.

• t1 to t999: To assign a time of day table.

To determine whether to automatically adjust the agent work allocations to meet the service-level targets. Valid entries are y and n.

The field is applicable if:

• ACD is active.

• Business Advocate is active.

• The hunt group is a Percent Allocation Distribution (PAD) hunt group.

To determine whether to dynamically change the position of calls in a queue based on the service objective of the originating VDN. Valid entries are y and n.

This field is applicable if the following fields are active for the system:

• ACD

• Business Advocate

• Expert Agent Selection (EAS)

• Skill

To determine whether to automatically adjust the overload thresholds to meet the administered service levels. Valid entries are y and n.

This field is applicable if the following fields are active for the system:

• ACD

• Business Advocate

• Service Level Supervisor

To determine the expected call handling time.

Valid entries are 1 to 9999 with increments of 1 second.

This field is applicable if the following fields are active for the system:

• ACD

• Business Advocate

• Vectoring (Advanced Routing)

To assign an extension number for a recorded announcement. Leave the field blank to indicate no announcement.

If this is the forced first announcement, the caller hears ringback after the announcement.

This field is applicable if you administer the Queue field as y and the Vector field as n.

To determine the number of seconds that a call remains in a queue before the system plays the associated first announcement. The call retains its position in the queue while the caller listens to the recorded announcement.

If the call is not answered after the announcement, the caller hears:

• Music if music-on-hold is provided. Music is only for the first announcement.

• Ringing till the call remains in the queue

Valid entries are from 0 to 99. Leave the field blank if there is no first announcement.

If you enter 0, the first announcement is provided immediately to the caller. This field option is automatically administered to 0 if there is no queue.

This field is applicable if you administer the Queue field as y and the Vector field as n.

To determine whether an agent must enter a stroke/event count or a Call Work Code (CWC) for each call that the agent receives while in the manual-in work mode.

The field is applicable if you use ACD and if the hunt group does not have a controlling adjunct.

To assign an unused extension number to the hunt group. Do not leave the field blank.

To assign a station or attendant console extension. The extension cannot be a Vector Directory Number (VDN). The data module cannot be a member of an ACD split or skill.

You can administer the assigned station or attendant console extension only if the Controlling Adjunct field is administered as none.

To assign a name to the extension number.

To view the current page and the last page.

To type a character string that uniquely identifies the hunt group. You can type up to 27 characters.

To assign a hunt group number.

To determine an agent or extension selection method when more than two extensions or agents are available to receive a call.

Valid entries are:

• circ: The order of administration of extensions determines the order of call routing.

  This field option is applicable if you do not use ACD.

• ddc: Also known as hot seat distribution. Communication Manager routes a call to the first available agent based on the sequence of administration.

  This field option is applicable if you do not use Expert Agent Selection (EAS).

• ead-loa: Communication Manager routes a call to the agent with the highest skill level and the lowest percentage of time on ACD calls since login.

  This field option is applicable if you administer the Expert Agent Selection field to y and the Least Occupied Agent field or the Business Advocate field to y.

• ead-mia: Communication Manager routes a call to the agent with the highest skill level and the longest idle time.

  This field option is applicable if you use EAS.

• pad: Communication Manager routes a call to the agent with the lowest ratio of adjusted work time to the target allocation for the skill.

  This field is applicable if you use Dynamic Advocate

• slm: Communication Manager routes a call to the agent whose other assigned skills meet the administered service level targets.

  This field option is applicable if you administer the Service Level Maximizer field to y and the Business Advocate field to n.

• ucd-loa: Communication Manager routes a call to the agent with the lowest percentage of time on ACD calls since agent login.

  This field option is applicable if you administer the Expert Agent Selection field to y and the Least Occupied Agent field or the Business Advocate field to y.

• ucd-mia: Communication Manager routes a call to the agent with longest idle time.

  This field option is applicable if you use ACD.

To determine the number of seconds that a call can remain in a queue before the queue stops accepting calls. Valid entries are from 0 to 999.

If you administer the field as 0, Communication Manager redirects calls to a split or skill only if there is an available agent.

This field is applicable if:

• ACD is active for the system.

• The system has a queue for calls.

• The hunt group is not vector controlled.

To specify which threshold triggers an event to interrupt agents that are interruptible for a skill and then to specify the threshold value in the corresponding field.

Valid entries are:

• calls-warning-threshold

• service-level-target

• time-warning-threshold

• none

Based on the Interruptible Aux Threshold policy and the associated threshold value, administer a deactivation threshold to turn off agent notification.

• If you select calls-warning-threshold, the threshold is less than X calls in the hunt group queue. You can assign a value from 0 to 998.

• If you select service-level-target, you can assign a value from 0 to 100.

• If you select time-warning-threshold, the threshold is the oldest call that has been in a queue for less than Y seconds. You can assign a value from 0 to 998.

To display the hunt group name to the originating user. This field is required for ISDN-PRI, ISDN-BRI, and SIP trunks.

Valid entries are:

• grp-name: To display the hunt group name to the originating user.

• mbr-name: To display the member name to the originating user.

• blank: To display the VDN name to the originating user.

To determine the number of seconds for the first EWT threshold. Valid entries are 0 to 99.

This field is applicable if the ACD and Service Level Supervisor fields are active for the system.

To determine the number of seconds for the second EWT threshold. Valid entries are 0 to 99.

This field is applicable if the ACD and Service Level Supervisor fields are active for the system.

To support having a maximum of 7,000 agents logged in the same skill.

The LOA Increased Agts in Skill field appears on the Hunt Group screen only if the following conditions are fulfilled:

• You must enable Expert Agent Selection (EAS).

• You must set the group type to ead-loa or ucd-loa .

• Communication Manager is not installed on a S8300D system.

Valid entries are:

• n: Distributes calls to the least-occupied available agent in the skill. However, this limits the number of logged-in agents per skill to 1,500 agents.

• y: Approximates the least-occupied available agent within 5%. Distributes call to an agent within the bucket of the least-occupied agents where the least-occupied bucket contains all agents with less than 70% occupancy. The next bucket contains all agents with 70 – 74% occupancy, and so forth up to the most-occupied agents at 95-100% occupancy. This method of distribution is less precise, but allows up to 7,000 agents logged in per skill. This approximation is required due to performance issues with the more-precise LOA algorithm when large numbers of agents are available.

To handle agent and call surplus conditions. Valid entries are y or n.

Use the field to administer agent surplus conditions. To set up an algorithm for call surplus conditions, administer the Local Call Preference field on the Agent ID screen.

This field is applicable if the Multiple Locations field is active for the system.

To select a storage point for Leave Word Calling (LWC) messages.

Valid entries are:

• audix: LWC messages are stored in the voice messaging system.

• none: LWC messages are not stored.

• spe: LWC messages are stored in the system or on the Switch Processor Element (SPE).

To send measurement data for the ACD split or skill to VuStats or BCMS.

This field is applicable if you activate the ACD field for the hunt group and the VuStats field or the BCMS field for the system.

Valid entries are:

• both: To send measurement data collected both internally and externally.

• external: To send measurement data tracked by Call Management System that are external to the server running Communication Manager.

• internal: To send measurement data tracked by Call Management System that are internal to the server running Communication Manager.

• none: To not send measurement data for the hunt group.

To determine the number of allowed members. The values vary based on the system or the configuration.

To type the name of the Message Center AUDIX™.

This field is applicable if the messaging type is audix or rem-vm.

To type the name of the Message Center Messaging Server Adjunct (MSA).

This field is applicable if the messaging type is msa.

To select the type of messaging adjunct for the hunt group.

Valid entries are:

• audix: To select AUDIX™ located on the server running Communication Manager.

• fp-mwi: To select a public network allowing AUDIX™ to be located on another Communication Manager. This field option is applicable if the ISDN Feature Plus field is administered as y.

• msa: To select an MSA.

• msa-vm: To select a voice mail system integrated using mode codes or digital station emulation.

• rem-vm: To select DCS allowing voice mail to be located on another server.

• qsig-mwi: To select a QSIG network allowing voice mail to be located on another server.

• sip-adjunct: To select a SIP message center server.

• none: The hunt group does not serve as a message hunt group.

You can administer only one hunt group in the system with type audix, fp-mwi, and rem-audix. You can administer up to six hunt groups with type qsig-mwi.

To type the name of the server as displayed on the User-Defined Adjunct Names screen.

To allow multimedia early answer.

The system answers an H.320 call and establishes an audio channel before offering the conversion call to a hunt group. This action starts billing for the call when the call is first placed in a queue.

This field is applicable to systems using Multimedia Call Handling.

To type an extension number as the destination where calls to this split redirect when the split is in the Night Service mode. This extension can be a VDN extension but must be a local extension for all features to work correctly.

You can select attd as an attendant group code.

This field is inapplicable to a vector-controlled hunt group.

To administer the specified AUDIX™ as the primary adjunct. This field is applicable if the messaging type is audix or rem-audix.

To assign priority for calls routed from a split to a covering split over calls waiting in the covering split queue.

This field is applicable if the ACD field is administered as y and the hunt group is not vector-controlled.

To provide ringback to the caller till the system receives a connect indication. Valid entries are y and n.

If you select y, a call covering to the message center provides ringback to the caller during the coverage interval. The system discontinues ringback upon receipt of a connect indication.

Administer this field if you use a Separation of Bearer and Signaling (SBS) trunk for the QSIG MWI hunt group.

This field is applicable if you administer the Message Center field on the Hunt Group screen as fp-mwi or qsig-mwi.

To dynamically allocate the queue limit.

Valid entries are:

• unlimited: To allocate the queue dynamically. All calls to this hunt group are put in a queue when an agent or a station is unavailable. This field option is the default.

  1-999: To assign a limit to the number of calls that queue to this hunt group.

This field is applicable if you administer the Queue field as y.

To assign a queue for the hunt group.

To specify the VDN for call redirection due to Redirection on IP Failure (ROIF) or Redirection on OPTIM Failure (ROOF).

If you leave this field blank, Communication Manager places calls back in the queue.

To retain and use the VDN context from the previous active VDN after Communication Manager redirects a call due to ROIF and ROOF.

To determine the number of rings after which Communication Manager must redirect calls.

Valid entries are 1 to 20 rings. You can leave this field blank so that Communication Manager redirects calls without waiting for a ring.

To specify the VDN for call redirection due to Redirection on No Answer (RONA).

If you leave this field blank, Communication Manager places calls back in the queue.

To retain and use the VDN context from the previous active VDN after Communication Manager redirects a call due to RONA.

To assign a 1-digit to 4-digit AAR (qsig-mwi) or ARS (fp-mwi) access code. This access code is prepended to the AUDIX™ complete number to define a route to the message center switch hunt group containing the line ports to AUDIX™.

The field accepts the star (*) and pound (#) characters.

This field is applicable if the messaging type is qsig-mwi or fp-mwi.

To assign an extension number to a recorded announcement. Leaving the field blank indicates that there is no second announcement.

This field is applicable if:

• ACD is active for the system.

• The Queue field is administered as y.

• The Vector field is administered as n.

To determine the time before a call in a queue receives a second recorded announcement or if the second announcement is repeated.

Valid entries are from 1 to 99. If this hunt group is a coverage point for another split or skill, the delay must not be more than 15 seconds.

This field is applicable if:

• ACD is active for the system.

• The Queue field is administered as y.

• The Vector field is administered as n.

To enter a 4-digit security code for the Demand Print feature. You can leave this field blank.

To determine whether to send rerouting invocation when a call covers to a qsig-mwi hunt group.

This field is applicable if you administer the supplementary services with rerouting and the messaging type as qsig-mwi.

To determine the time interval when Actual Service Level (ASL) calculations run. ASL is one of the Service Level Maximizer (SLM) algorithms used for most situations, particularly for low staff or low traffic. You can administer the interval to the same value as the target objectives for the application.

Valid entries are:

• hourly: To set the ASL algorithm calculations for accepted call and total call components to 0 (zero) at hourly intervals.

• daily: To set the ASL algorithm calculations for accepted call and total call components to 0 (zero) at daily intervals. This field option is the default.

• weekly: To set the ASL algorithm calculations for accepted call and total call components to 0 (zero) at weekly intervals. The weekly interval starts as 00:00 hours on Sunday.

This field is applicable if you administer the SLM algorithm as actual and the hunt group is of an SLM type.

To reduce the need to move agents from skill to skill during emergencies or unanticipated peaks in call volume.

The field is applicable if you use ACD and if the hunt group is of the EAS skill.

To determine the service level targets.

This field is applicable if you administer the ACD field as y, the Measured field is not blank, and when more than one of the following features is set to y.

• BCMS or VuStats Service Level, BCMS/VuStats Service Level customer option license is active and the hunt group measured field is set to internal or both.

  The seconds component of the service level target is used as the acceptable level for reporting the percentage of calls answered within the specified time. Leave the default percentage of 80 unchanged.

• The service level target in seconds is used for the Business Advocate Service Level Supervisor Objective.

  You can use the service level target for the dynamic percentage adjustment when:

  • The Dynamic Threshold Adjustment field on the Hunt Group screen is y.

  • The Group Type field on the Hunt Group screen is pad.

  • The Dynamic Percent Adjustment field on the Hunt Group screen is y.

• SLM service level target. Applicable if the Group Type field on the Hunt Group screen is slm, the SLM customer option license is active, and the Business Advocate customer option license is not active.

• Interruptible Aux Work service level target. Applicable if the Interruptible Aux Threshold field on the Hunt Group screen is service-level-target.

  The Interruptible Aux feature is triggered if the service level is less than the administered percentage of calls in the specified seconds.

To assign a service objective to a skill as the number of elapsed seconds before a call is answered.

Valid entries are from 1 to 9999 seconds. The default value is 20 seconds.

This field is applicable if you administer:

• The ACD field as y.

• The Business Advocate field as y.

• The hunt group as an EAS skill.

To administer a hunt group as an EAS skill. This field is applicable if ACD and EAS are active for the system.

To determine whether to include abandoned calls in the ASL algorithm calculations for SLM. Valid entries are y and n.

If you select y, abandoned calls are included in the ASL algorithm calculations for SLM. If you select n, abandoned calls are not included in the ASL algorithm calculations for SLM.

The field is best used when reporting for this application does not account for calls that are abandoned while in the skill queue.

This field is applicable if you administer the SLM algorithm as actual and the hunt group is of an SLM type.

To determine the maximum number of auto reserve agents for the hunt group.

Valid entries are 0 to 9.

To assign an extension number to the ACD split or skill that agents reach when using the Supervisor Assist feature. The extension number cannot be a VDN.

To administer a time warning threshold that activates Interruptible Aux if the oldest call has been in a queue for longer than the specified number of seconds.

If you administer the threshold at 60 seconds, interruptible agents start getting interrupted when the duration of the oldest call in a queue for a hunt group exceeds 60 seconds. An entry of 0 provides a warning whenever a call is queued.

Valid entries are from 0 to 999.

This field is applicable if you assign a queue to the hunt group and if you do not administer a port number to the call warning and time warning ports.

To determine the number of seconds an agent in the auto-in work mode remains in the ACW mode after a call drops. After this time interval expires, the agent automatically becomes available.

You cannot administer Timed ACW if the hunt group is adjunct-controlled or is an AUDIX™ Message Center. Valid entries are from 1 to 9999.

You can override the field by adjusting the settings for a vector.

This field is applicable if you administer the ACD field for the hunt group as y and the Timed ACW field for the system as y.

To place an auto-in agent in the Timed ACW mode for incoming ACD or direct agent calls instead of immediately making the agent available. Use the field for instances when the caller drops a held call or the agent transfers a call.

You can administer this field for the agents in a hunt group or for calls delivered from a VDN when the Timed ACW Interval field is administered as a nonzero value.

To assign a Tenant Partition number. Valid entries are from 1 to 250.

To determine the total number of members for the hunt group.

To administer the hunt group as vector-controlled. This field is applicable if you administer the Basic Vectoring field as y.

To assign a SIP Enablement Services (SES) handle that can receive voice mails. Leave the field blank if you have assigned a voice mail number.

To assign a 1-digit to 17-digit voice mail dial-up number.

The qsig-mwi selection shows the complete number of the AUDIX™ hunt group on the message center server for QSIG MWI. The fp-mwi selection shows the public network number of the AUDIX™ hunt group on the message center server.

This field is applicable if you administer the Basic Call Setup and Basic Supplementary Services fields and the messaging type is qsig-mwi or fp-mwi.

To assign a numeric objective for calls. Valid entries are from 0 to 99999.

An objective is a goal of the split or skill. This value can be an agent objective, such as a specific number of calls handled or the average talk time. The objective can also be a percentage within the service level.

The objective is available on the VuStats display and agents and supervisors can compare the current performance with the objective for the split or skill. This value applies to customized VuStats display formats.

This field is applicable if you administer the ACD field for the hunt group and the VuStats field for the system as y.

You must administer the hunt group to collect internal or external measurement data for VuStats.