Call centers can use any or all of their VAL announcement sources in the gateways as sources for the same announcement.
Note:
You refer to the Avaya Aura® Media Server-based announcement source by the letter M followed by its media-server number. For example, you must enter M5 when you are entering media-server 5 into the announcement form or the audio-group form.
Locally sourced music offers the following benefits:
Improves the quality of the audio.
Reduces resource usage, such as VoIP resources, by selecting the nearest available source when playing the announcement.
Provides backup for announcements because a working announcement source with the same announcement file is selected from the sources if the primary announcement source is not available.
