Redirection on OPTIM Failure

Last Updated : Apr 08, 2015 |

Administer Redirection on Off-PBX Telephony Integration and Mobility (OPTIM) Failure (ROOF) on the following screens.

Screen title

Field title

Feature-Related System Parameters

Redirection on OPTIM Failure and Unreachable Aux Work Reason Code

Hunt Group

  • Redirect on IP/OPTIM Failure to VDN

  • Retain Active VDN Context

Trunk Group

Redirect On OPTIM Failure

Note:

The range for this field is from 250 to 32000 milliseconds (ms). The default value for this field is 5000 ms. You must increase the ROOF field value if the system places agents in the Auxiliary (AUX) work mode when agents are actually available to receive calls.