Administer Call Prompting on the following screens.
Screen title |
Field title |
System-Parameters Customer-Options |
Vectoring (Prompting) Vectoring (CINFO) ISDN-PRI - for CINFO only |
Feature-Related System Parameters |
Prompting Timeout |
Vector Directory Number |
Complete all fields. |
Announcements/Audio Sources |
Complete all fields for each extension that provides a Call Prompting announcement. |
Hunt Group |
Vector |
Call Vector |
Complete the fields for each Call Prompting vector. |
Station (multi-appearance) |
Button/Feature Button Assignments: callr-info |
Attendant Console |
Button/Feature Button Assignments: callr-info |
If the Vectoring (Basic) field on the System-Parameters Customer-Options screen is administered as n, Call Prompting cannot queue calls or make conditional checks based on the queue or agent status, time of day, or day of week.
Ensure that AT&T Intelligent Call Processing (ICP), ISDN-PRI and Vectoring (Prompting) are active for CINFO.
You can administer callr-info for any phone equipped with a display or attendant console. When an agent presses callr-info, the phone displays the digits collected for the last collect digits command.
You must administer Call Vectoring to use Call Prompting with Call Management System (CMS).
