To allow Best Service Routing (BSR) adjustments for identification of the best split or skill to respond to calls in an agent surplus condition.

The field is applicable if Vectoring (Best Service Routing) on the System-Parameters Customer-Options screen is active for the system.

To determine the best split or skill selection strategy in an agent surplus condition.

The field is applicable if Vectoring (Best Service Routing) on the System-Parameters Customer-Options screen is active for the system.

Valid entries are:

• 1st-found: Communication Manager routes the call to the first available agent. This option is the default.

• alternate: Communication Manager alternates the BSR selection algorithm during a tie between Expected Wait Time (EWT) or available agent criteria.

  Each time a tie occurs for calls from the same active VDN, Communication Manager sends calls based on the selection from the consider step with the tie instead of the first selected split/skill or location. The selection helps balance routing over the selected local splits or skills and remote locations when the cost of remote routing is not a concern.

To determine the number of seconds that data is prevented from being outpulsed, as a result of a converse vector step, from the system to Avaya IR. The delay commences when the IR port answers a call and prevents data outpulsing till IR is ready.

Valid entries are from 0 to 9 seconds.

The field is applicable if Vectoring (Best Service Routing) on the System-Parameters Customer-Options screen is active for the system.

To determine the number of seconds used when Communication Manager must outpulse two groups of digits, as a result of a converse vector step, to Avaya IR. The delay commences when Communication Manager outpulses the first group of digits and prevents the second set from being outpulsed before IR is ready.

The field is applicable if Vectoring (Best Service Routing) on the System-Parameters Customer-Options screen is active for the system.

Valid entries are from 0 to 9 seconds.

To determine the delay period in milliseconds (msec) between the digits being passed. The optimum timer settings for Avaya IR are 60 msec tone and 60 msec pause.

Valid entries are from 40 to 2550 milliseconds with increments of 10 milliseconds.

Communication Manager adjusts the field values based on the type of circuit pack used to outpulse the digits.

• TN742B or later suffix analog board: Rounds up or down to the nearest 25 msecs. For example, a 130 msecs tone rounds down to 125 msecs, a 70 msecs pause rounds up to 75 msecs for a total of 200 msecs for each tone.

• TN464F, TN767E, or later suffix DS1 boards: Rounds up to the nearest 20 msecs. For example, a 130 msecs tone rounds up to 140 msecs, a 70 msecs pause rounds up to 80 msecs for a total of 220 msecs for each tone.

If you use a circuit pack for end-to-end signaling to IR and then to send digits to a different destination, IR timers can stay in effect. To reset the timers to the system default, pull and reset the circuit pack.

This field is applicable if the Vectoring (Basic) and DTMF Feedback Signals for VRU fields on the System-Parameters Customer-Options screen are active for the system.

To determine the number of seconds for the interflow-qpos EWT threshold. Communication Manager does not interflow calls predicted to be answered before the threshold value.

The field is applicable if the Lookahead Interflow (LAI) field on the System-Parameters Customer-Options screen is active for the system.

You can administer a threshold value from 0 to 9 seconds or leave the field blank to interflow calls.

To determine the number of seconds before the Collect Digits command times out awaiting caller entry.

The field is applicable if the Vectoring (Prompting) field on the System-Parameters Customer-Options screen is active for the system.

Valid entries are 2 to 10 seconds with increments of 1 second.

To assign indicators for the collect vector step. The asterisk (*) sign is interpreted as a caller end-of-dialing indicator and the pound sign (#) is an indicator to clear all digits previously entered by the caller for the current collect vector step.

Valid entries are y and n.

If you select y, Communication Manager reverses the asterisk and pound digits for the collect vector step. Reversal of digits does not affect any other vector step or other non-ACD features, such as Alternate Route Selection (ARS).

If you select n, the asterisk (*) and the pound (#) sign digit-processing is unchanged.

To enable message transmission from Communication Manager so that the following phones can store the VDN name or the calling party name in the station call log:

• 2420

• 4610

• 4620

• 4625

• 9608CC H.323

• 9611CC H.323

• 9621CC H.323

• 9641CC H.323