Tips for administering Forced Agent Logout from ACW

Last Updated : May 31, 2013 |

You can use the following suggestions when administering Forced Agent Logout from ACW.

Requirement

Tip

To force agent logout from ACW and use the same time out period for all agents.

  1. Administer the Maximum Time Agent in ACW before Logout (sec) field on the Feature-Related System Parameters screen to a time out value in seconds. The field value can be from 30 to 9999 seconds.

  2. Leave the default system setting on the Agent Login ID screen.

To maintain different time out periods assigned to specific agents.

Administer the Maximum time agent in ACW before logout (sec) field on the Agent Login ID screen to a time out value for each agent.

To use the time out feature only to certain agents.

Administer the Maximum time agent in ACW before logout (sec) field on the Agent Login ID screen to none for those agents.