Run synchronization tasks in the middle of CMS archive intervals

Last Updated : Sep 08, 2012 |

About this task

Avaya Call Management System is designed to run archives at regular intervals of 15 minutes, 30 minutes, or 1 hour. Schedule the synchronization tasks to run near the middle of an archive interval. The approach minimizes potential redundancies in archive interval records for an ACD.

For example, an archive interval begins at 09:00. If Communication Manager receives a synchronization command and changes the Communication Manager clock time to 08:59, a second archive interval begins when the Communication Manager clock changes to 09:00. In this case, two archive intervals that have the same 09:00 time stamp are recorded. One interval extends from 09:00 to 09:01. The other interval also begins at 09:00 and extends for the normal duration specified for archive intervals on the ACD, which is either 15, 30, or 60 minutes.

To prevent such as situation, schedule synchronization tasks to run near the middle of the archive interval specified for each ACD.

To determine the Call Management System archive interval length specified for an ACD:

Procedure

  1. Start Avaya Call Management System Supervisor.
  2. From the main menu, select:

    Tools > System Setup

    The CMS System Setup dialog appears.

  3. Perform the following:
    1. In the Operations list, select Storage Intervals.
    2. To retrieve archive interval information on an ACD, select the ACD from the ACD field box.
  4. Select OK.

    CMS Supervisor displays the Storage Intervals window, which includes the archive interval for the ACD.