Singlesite BSR

Last Updated : May 29, 2013 |

Before you begin

Ensure that the following fields are administered for the system:

  • Adjunct CMS Release on the Feature-Related System Parameters screen.

  • G3 Version, Vectoring (G3V4 Advanced Vector Routing), and Vectoring (Best Service Routing) on the System-Parameters Customer-Options screen.

  • CPN Prefix, Ext Len, and Ext Code on the ISDN Numbering - Public/Unknown screen.

Ensure that the Call Vector screen is administered for each vector that uses Best Service Routing (BSR).

Procedure

  1. At the command prompt, type add vdn xxx or change vdn xxx, where xxx is a valid Vector Directory Number (VDN) extension as defined in the system dial plan. Press Enter.
  2. In the Allow VDN Override field, select y to allow the settings of the subsequent VDN to replace the settings of the current VDN.
  3. In the BSR Available Agent Strategy field, select one of the following field options:

    • 1st-found

    • ead-loa

    • ead-mia

    • ucd-loa

    • ucd-mia

    When this VDN is the active VDN for a vector that uses BSR, Available Agent Strategy determines how calls are directed when more than one of the specified resources have available, that is, idle agents. If there is only one split or skill with available agents, Communication Manager delivers calls to that resource.

  4. Press Enter to save your changes.