Setting switch time zone offset values for CMS report times

Last Updated : Aug 27, 2019 |

Procedure

  1. In the main Supervisor Controller window of CMS Supervisor, select Tools > System Setup.
  2. In the CMS System Setup window:
    1. Select the Operations tab.
    2. From the displayed list, select Storage Intervals.
    3. In the ACD field, select an ACD.
    4. Click OK.

      The system displays the Storage Intervals window.

  3. In the Switch time zone offset (-23 to +23) field, assign an offset value that reflects the time difference between the target ACD and the designated master ACD.
    Note:

    For more information, see Avaya Call Management System Administration.

  4. On the main menu, select Actions > Modify.
  5. Repeat the procedure for any other ACDs that require a time zone offset.