Location Preference Distribution

Last Updated : May 31, 2013 |

Before you begin

Ensure that the following fields on the System-Parameters Customer-Options screen are administered as y:

  • Expert Agent Selection (EAS)

  • Multiple Locations

Procedure

  1. At the command prompt, type change hunt-group xxx, where xxx is the number of the hunt group. Press Enter.
  2. Administer the Local Agent Preference field for agent surplus conditions.
  3. Press Enter to save the changes.
  4. At the command prompt, type change agent-loginid xxx, where xxx is the login ID of the agent.
  5. Administer the Local Call Preference field for call surplus conditions.
  6. Press Enter to save the changes.