AAS

Last Updated : Jun 25, 2013 |

Before you begin

Ensure that Automatic Call Distribution (ACD) is active for the system.

Procedure

  1. At the command prompt, type change hunt-group xxx, where xxx is the number of the hunt group. Press Enter.
  2. In the AAS field, select y to use the hunt group as Auto-Available Split/Skill (AAS).
  3. Press Enter to save the changes.
  4. At the command prompt, type change agent-loginid xxx, where xxx is the login ID of the agent.
  5. In the AAS field, select y to use the login ID as an AAS port.
  6. Press Enter to save the changes.