In the field following each type of SIT, select answered to indicate that the call is classified as answered and is sent to a staffed agent or dropped to indicate that the call is classified as not answered and is not sent to a staffed agent.
Field title |
Field description |
Answering Machine Detected (AMD) |
To determine the AMD treatment if the system detects an answering machine. AMD treatment has two separately administrable sub fields. Talk duration is for full seconds and Pause duration is for fractions of a second, separated by a display-only decimal point. The default for talk duration is 2 seconds from a range of 0.1 seconds to 5.0 seconds with increments of 0.1 seconds. The default for pause duration is 0.5 seconds from a range of 0.1 seconds to 2.0 seconds with increments of 0.1 seconds. |
SIT Ineffective Other |
To play an announcement following the SIT. For example, You are not required to dial a 1 when calling this number. |
SIT Intercept |
To play an announcement following the SIT. For example, XXX-XXXX has been changed to YYY-YYYY. |
SIT No Circuit |
To play an announcement following the SIT. For example, All circuits are busy, try again later. |
SIT Reorder |
To play an announcement following the SIT. For example, Your call did not go through, hang up and dial again. |
SIT Unknown |
To indicate that the network encountered an unknown situation or condition. |
SIT Vacant Code |
To play an announcement following the SIT. For example, Your call cannot be completed as dialed, check the number and dial again. |
