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Administering Avaya Aura® Call Center Elite

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Legal page for Avaya Experience Platform On-Prem
Introduction
- Purpose
- Change history
Screen reference
Administering features
Administering the 96X1 SIP agent deskphones
- Dedicating station and call routing SIP trunk groups
  - Administering the Signaling Group screen
  - Administering the Trunk Group screen
Administering C and D tones for a VRU port
Recorded announcements
- Recorded announcement types
  - Analog line types
  - DS1 types
    - ds1-fd
    - ds1-sa
    - ds1-ops
  - Auxiliary trunk types
    - aux-trunk
    - aux-trk-m
  - Integrated types
    - integ-rep
    - integ-mus
- When to use recorded announcements
- Barge-in
  - Barge-in operational details
  - Nonbarge-in operational details
- Integrated and externally recorded announcements
- How to record announcements
- Recorded announcements for ACD and other call center features
  - Recorded announcements and automatic wakeup
- Locally sourced music and announcements
Time of Day Clock Synchronization
Resources
Checklist for Kafka integration
- Checklist for Configuring Avaya Aura Distributed Architecture (AADA) for Communication Manager (CM) and Call Management System (CMS)
Glossary

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Administering Avaya Aura® Call Center Elite

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Last Updated : Sep 08, 2012 |

Avaya Aura® Call Center Elite

Administering

10.2.x

An identification of the split to Communication Manager and to BCMS.

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