After calculating the offset values, you can schedule the synchronization task to run on the Avaya Site Administration client computer. A best practice is to normalize all local time to Standard Time equivalents.
The following table shows how to obtain the synchronization task run time from the Communication Manager locations. The task run time represents the values that are entered in the Scheduler dialog in Avaya Site Administration.
Note:
Always establish clock synchronization run time on the basis of low traffic time intervals for Communication Manager. In the following example, a single local Communication Manager time is used as the synchronization run time for all Communication Manager. In actual practice, low traffic periods for Communication Manager in a multisite network may not always be the same for each Communication Manager location.
Local time or normalized standard time for synchronization at a Communication Manager location |
Client computer or Communication Manager offset |
Synchronization run time set on client computer |
Communication Manager in New York |
Local Synchronization Run Time: 03:07 EDST |
|
|
Adjusted Standard Time: 02:07 EST |
0 |
2:07 AM |
Communication Manager in Denver |
Local Synchronization Run Time: 03:00 MDST |
|
|
Adjusted Standard Time: 02:07 EST |
-2 |
0:07 AM |
Communication Manager in Phoenix |
Local Time: 03:07 MST |
|
|
Adjusted Standard Time: |
|
|
03:07 MST |
-2 |
1:07 AM |
Communication Manager in London |
Local Time: 03:07 BST |
|
|
Adjusted Standard Time: 03:07 BST |
+5 |
8:07 AM |
Synchronization run times must occur during low traffic periods at Communication Manager. In this example, the simplifying assumption is made that a single low traffic time is common to all Communication Manager locations. This assumption may not be true for all call center operations. |
Listed offset values are those that were derived in determining synchronization run times. |
If the client computer clock is currently set to DST rules, add 1 hour to the synchronization start time that you specify in the Avaya Site Administration Schedule dialog. Specify the run time entered in the Schedule dialog of the Avaya Site Administration Time Synchronization feature in a 12-hour AM/PM time format. |
