Zip Tone Burst for Callmaster Endpoints

Last Updated : Jun 06, 2013 |

Procedure

  1. At the command prompt, type change system-parameters features and press Enter.
  2. In the Zip Tone Burst for Callmaster Endpoints field on the Feature-Related System Parameters screen, select single to eliminate the second burst of zip tone or Incoming Call Identification (ICI) tone.

    The single field option reduces:

    • The time for an agent to begin a conversation with the caller.

    • The possibility of an agent and a caller hearing an open mike background noise between the first tone and second tone.

  3. Press Enter to save the changes.