Supporting |
Avaya Aura® Communication Manager System Capacities Table |
Read about the system capacity and system scalability. |
Implementation engineers, sales engineers, and solution architects |
Programming Call Vectoring Features in Avaya Experience Platform™ On-Prem (formerly Avaya Aura® Call Center Elite) |
Write and edit call vectors. |
Implementation engineers and system administrators |
Avaya Experience Platform™ On-Prem (formerly Avaya Aura® Call Center Elite) Call Vectoring Feature Description |
Learn how the Call Vectoring feature work and get to now details about feature characteristics, capabilities, capacities, and interactions. |
Implementation engineers and system administrators |
Understanding |
Avaya Experience Platform™ On-Prem (formerly Avaya Aura® Call Center Elite) Feature Reference |
Read about Automatic Call Distribution (ACD) and Call Vectoring features. |
All users of Avaya Experience Platform™ On-Prem (formerly Avaya Aura® Call Center Elite) |
Avaya Aura® Communication Manager Feature Description and Implementation |
Read about Avaya Aura® Communication Manager features. |
All users of Communication Manager |
Using |
Using Avaya Business Advocate |
Learn how to use Business Advocate for agent selection and call selection. |
Contact center managers, system administrators, and supervisors |
Using Avaya 96X1 SIP Agent Deskphones with Avaya Experience Platform™ On-Prem (formerly Avaya Aura® Call Center Elite) |
Know the prerequisites for using Avaya 96X1 SIP agent deskphones with Avaya Experience Platform™ On-Prem. |
Implementation engineers and system administrators |
Administering |
Administering Avaya Experience Platform™ On-Prem (formerly Avaya Aura® Call Center Elite) |
Administer all the Avaya Experience Platform™ On-Prem features. |
System administrators |
Troubleshooting |
Troubleshooting Avaya Experience Platform™ On-Prem (formerly Avaya Aura® Call Center Elite) |
Know how to troubleshoot common problems and denial events related to Avaya Experience Platform™ On-Prem. |
All users who perform troubleshooting tasks in Avaya Experience Platform™ On-Prem |
Implementation |
Planning for an Avaya Experience Platform™ On-Prem (formerly Avaya Aura® Call Center Elite) Implementation |
Know how to transition from a basic call center environment to an Expert Agent Selection (EAS) and a Call Vectoring environment. |
All users who perform Avaya Experience Platform™ On-Prem site preparation and planning tasks, including implementation engineers and sales engineers. |
