Forced Agent Logout/Aux Parameters field descriptions

Last Updated : May 11, 2015 |

Field title

Field description

ACW Forced Logout Reason Code

To assign a reason code when Communication Manager logs an agent out of the system due to a time out in the After Call Work (ACW) mode.

Valid entries are from 0 to 9.

Clock Time Forced Logout Reason Code

To assign a reason code Communication Manager logs an agent out of the system due to clock time.

Valid entries are from 0 to 9.

Maximum Time Agent in ACW before Logout (sec)

To assign a system-wide timer for agents in the ACW mode before Communication Manager logs the agents out of the system.

Valid entries are from 30 to 9999. You can leave the field blank.

Forced Agent Logout for Unreachable Reason Code

To assign a reason code when Communication Manager logs an agent out of the system if the SIP agent is unreachable.

Valid entries are from 0 to 9. The default value is 0.