Forced Agent Logout by Clock Time

Last Updated : May 31, 2013 |

Before you begin

Ensure that the following fields are administered for the system:

  • The EAS field on the System-Parameters Customer-Options screen is administered as y.

  • The AAS field on the Agent LoginID screen is administered as n.

  • The Call Center Release field on the System Parameter Customer-Options screen is 4.0 or later.

Procedure

  1. At the command prompt, type change system-parameters features and press Enter.
  2. On page 14 of the Feature-Related System Parameters screen, administer the Clock Time Forced Logout Reason Code field to specify the logout reason.
  3. Press Enter to save the changes.
  4. At the command prompt, type change agent-loginid xxx, where xxx is the login ID of an agent. Press Enter.
  5. Administer the Forced Agent Logout Time field on the Agent Login ID screen to automatically log agents out of the system based on a timer.
  6. Press Enter to save the changes.
  7. At the command prompt, type change station xxx, where xxx is the extension number. Press Enter.
  8. Administer a logout-ovr button on the Station screen to override forced logout.
  9. Press Enter to save the changes.