Ensure that the field option in the Measured field on the Vector Directory Number screen is both or external.
Procedure
At the command prompt, type change vdn xxx, where xxx is the number of the VDN. Press Enter.
In the Reporting for PC or POM Calls field on the Vector Directory Number screen, select y.
In the associated PC Predictive Reports Skill field, assign a skill number from 1 to 8000 or leave the field blank to indicate use by Proactive Outreach Manager (POM).
