Multiple Call Handling

Last Updated : Jun 07, 2013 |

Before you begin

Ensure that the field option in the Multiple Call Handling (On Request) and Multiple Call Handling (Forced) fields on the System-Parameters Customer-Options screen is y.

Procedure

  1. At the command prompt, type change hunt-group xxx, where xxx is the number of the hunt group. Press Enter.
  2. Administer the ACD and Multiple Call Handling fields on the Hunt Group screen.
  3. Press Enter to save the changes.