VuStats

Last Updated : Jun 06, 2013 |

Administer VuStats on the following screens.

Screen title

Field title

Attendant Console

Feature Button Assignments

BCMS/VuStats Login ID

  • Login ID

  • Name

Feature-Related System Parameters

  • ACD Login Identification Length

  • BCMS/VuStats Abandoned Call Timer (seconds)

  • BCMS/VuStats Measurement Interval

  • Clear VuStats Shift Data

  • Validate BCMS/VuStats LoginIDs

Hunt Group

  • ACD

  • Acceptable Service Level

  • Measured

  • Objective

Station

Feature Buttons

System-Parameters Customer-Options

  • ACD

  • BCMS/VuStats Login ID

  • BCMS/VuStats Service Level

  • VuStats or VuStats (G3V4 Enhanced)

Trunk Group

Measured

Vector Directory Number

  • Acceptable Service Level (sec)

  • Measured

VuStats Display Format

Administer all fields.