Forced Agent Logout/Aux Work by Location/Skill

Last Updated : May 11, 2015 |

Procedure

  1. On the Feature Access Code screen, administer the following fields:

    • Forced Agent Logout by Location Access Code

    • Forced Agent Logout by Skill Access Code

    • Forced Agent Aux Work by Location Access Code

    • Forced Agent Aux Work by Skill Access Code

  2. On the Feature-Related System Parameters screen, administer the following fields:

    • Forced Agent Logout by Location Reason Code

    • Forced Agent Logout by Skill Reason Code

    • Forced Agent Aux Work by Location Reason Code

    • Forced Agent Aux Work by Skill Reason Code

    When an agent is forcibly logged out of the system or moved to Auxiliary (AUX) work, Communication Manager sends the reason code with the logout event messages to the reporting adjuncts and the ASAI-connected adjunct.

  3. On the Class of Restriction screen, administer the Class of Restriction (COR) for the relevant station and agent:
    1. In the Can Force a Work State Change field on the Class of Restriction screen relevant to the station to be used to force the change, select y.
    2. In the Work State Change Can Be Forced field on Class of Restriction screen relevant to the agent or VDN/trunk for which to force the change, select y.

    The Forced Logout/Aux Work by Location/Skill feature is applicable only to the server on which you administer the feature. If the system has multiple servers, you must administer the feature on each server.

    The two fields are applicable only with this feature and not with other similar features, such as Forced Logout by Clock Time and Forced Logout from ACW.