VDN Return Destination

Last Updated : Jun 06, 2013 |

Procedure

  1. At the command prompt, type change vdn xxx, where xxx is the number of the VDN. Press Enter.
  2. In the Return Destination field on the Vector Directory Number screen, assign a VDN extension to which Communication Manager must route an incoming trunk call if the call returns to vector processing after an agent release the call.
  3. In the associated Call Origin field, select one of the following field options to determine the type of calls that Communication Manager must redirect to the VDN extension that you assign in the Return Destination field:

    • both

    • external

    • internal

  4. Press Enter to save the changes.