Automatic Call Distribution

Last Updated : May 28, 2013 |

Administer Automatic Call Distribution (ACD) on the following screens:

  • Abbreviated Dialing

  • Agent Login ID

  • Announcement/Audio Sources

  • Call Vectors

  • Class of Service

  • Date and Time

  • Dial Plan Parameters

  • Dial Plan Analysis Table

  • Feature Access Code (FAC)

  • Feature-Related System-Parameters

  • Hunt Group

  • Media Gateway

  • Station

  • System-Parameters Customer-Options

  • Trunk Group

  • Vector Directory Number (VDN)