To type a name to be associated with the Auxiliary (AUX) work reason code. The name can be up to 16 characters long.

You can also leave this field blank.

To type a name to be associated with the logout reason code. The name can be up to 16 characters long.

You can also leave this field blank.

To determine whether the reason code can be interruptible. Valid entries are y and n.

You cannot make the following types of reason codes interruptible:

• IP Failure Aux Work

• Maximum Agent Occupancy Aux Work

• Redirection on No Answer Aux Work

• Redirection on OPTIM Failure Aux Work