Service Observing with Multiple Observers

Last Updated : Jun 06, 2013 |

Before you begin

Ensure that the field options in the following fields is y:

  • Service Observing (Basic) on the System Parameter Customer-Options screen.

  • Can Be A Service Observer or Can Be Service Observed on the Class of Restriction screen for supervisors or agents.

  • Service Observing by Recording Device on the Class of Restriction screen to use a recording device.

Procedure

  1. At the command prompt, type change system-parameters features and press Enter.
  2. In the Allow Two Observers in Same Call field on the Features-Related System Parameters screen, select y.
  3. Press Enter to save the changes.