To assign a login ID with the same number of characters as the ID that you assigned in the ACD Login Identification Length field on the Feature-Related System Parameters screen.
If the number of characters is not equal, the system displays an error message and places the cursor on the incorrect field. If you enter a duplicate login ID, the system displays an error message and places the cursor on the duplicated field. If you change the administered login ID to a different value, the system changes the allowed number of characters for all other IDs on the screen. If you do not adjust the number of characters, agents cannot log in to the system. You must change the ACD login identification length to match the existing login IDs or change the login IDs to match the ACD login identification length. |
