Redirection on No Answer

Last Updated : Jun 07, 2013 |

Administer Redirection on No Answer (RONA) on the following screens.

Screen title

Field title

Feature-Related System Parameters

Redirection on No Answer Aux Work Reason Code

Hunt Group

  • ACD

  • AAS

  • Controlling Adjunct

  • Message Center

  • Redirect On No Answer (rings)

  • Redirect On No Answer to VDN

  • Retain Active VDN Context

  • Vector

Note:

The field option in the Controlling Adjunct field must be none.

Station

Feature buttons

  • noans-alrt