The time stamp for CMS data is obtained from the local switch on which the data is generated. When a CMS system includes ACDs that are located in different time zones, CMS reports reflect the time zone differences based on unadjusted data. However, you can use Avaya CMS Supervisor to adjust CMS data derived from remote ACDs so that you to view data from different time zones in a common time format. The common time format is a more convenient way to view and assess simultaneous call center activity across time zones.
To adjust CMS data to reflect a common time format, you must:
