Inbound Call Management

Last Updated : May 31, 2013 |

Before you begin

Ensure that the following fields on the System-Parameters Customer-Options screen are administered as y:

  • ACD

  • ASAI Link Core Capabilities

  • ASAI Link Plus Capabilities

  • Vectoring (Basic) or Vectoring (Prompting)

Procedure

  1. At the command prompt, type change trunk-group xxx, where xxx is the number of the trunk group. Press Enter.
  2. Administer the Per Call CPN/BN field for the relevant ISDN-PRI trunk group.
  3. Press Enter to save the changes.
  4. At the command prompt, type change hunt-group xxx, where xxx is the number of the hunt group. Press Enter.
  5. Administer the fields on the Hunt Group screen for each split or skill that the Inbound Call Management (ICM) adjunct monitors.
  6. Press Enter to save the changes.
  7. At the command prompt, type change vector xxx, where xxx is the vector number.
  8. Add an Adjunct Switch Application Interface (ASAI) link extension number for adjunct routing vector commands. The number must match the extension number on the Station screen.
  9. Press Enter to save the changes.