Policy Routing Table field descriptions

Last Updated : Apr 28, 2015 |

Field title

Field description

Number

To view the table number.

Name

To type a string of up to 15 characters as the name of the policy routing table. Any alphanumeric character is valid. You can leave this field blank.

Type

To specify the type of algorithm that the policy routing table supports. The valid entry in this field is percentage.

Period

To specify the time period for resetting the call counts and actual percentages.

Valid entries are:

  • 100_count (default): To reset the call count and the displayed percentage when the total calls for the policy routing table reach 100, which is when the total calls match the target routing pattern percentages. Using this field option ensures that the routing points have equal distribution of calls all the time.

  • max_count: To maintain the call count until calls delivered to one of the VDNs exceed 65,400. At that point, calls continue to be distributed over the VDNs, but the system resets the call count when the actual percentages equal the targets for all of the VDNs at the same time.

  • half-hour: To reset the call count at the top of the hour and at the 30–minute point.

  • hour: To reset the call count at the top of the hour.

  • daily: To reset the call count every night at midnight.

  • weekly: To reset the call count every Saturday at midnight.

Index

To display the sequential number of the rows. You can enter up to 15 route-to VDN entries in a policy routing table.

Route-to VDN

To assign a valid extension that is up to 13-digits long to which calls are to be routed. You can leave this field blank.

VDN Name

To view the assigned name of the VDN specified in the Route-to VDN field or a name not assigned message if the VDN name is not assigned.

You must assign the name or change the name on the Vector Directory Number screen.

Target %

To specify the target percentage of total calls to be routed to a VDN. Valid entries are from 0 to 100. Use only whole numbers. Do not use fractions.

Actual %

To view the actual percentage of total calls routed to a VDN. The actual percentage is calculated to 6 decimal places, but the system displays only the first decimal place.

Call Counts

To view the current number of calls routed to a VDN.

Totals

To view the values in the Target % and Call Counts fields for all the assigned VDNs in the policy routing table. The total for the Target % field must add up to 100%.