VuStats Display Format field descriptions

Last Updated : Apr 28, 2015 |

Field title

Field description

Data Field Character

To assign a character that is used in the Format Description field to identify the position and length of each data field. The default field option is $.

You can assign another character if you use the default character for fixed text in the Format Description field. Any character is valid except a space.

Display Interval

To determine the interval, in seconds, for which the phone displays data if you do not update the Update Interval field.

Valid entries are:

  • 5: To display data for 5 seconds.

  • 10: To display data for 10 seconds.

  • 15: To display data for 15 seconds.

  • 30: To display data for 30 seconds.

  • not cleared: To display data until another operation displaces the data or the agent using the phone presses normal.

Format Description

To define the layout for the 40-character display.

You can assign the starting position and the length of the data items by typing an optional label for each field followed by the appropriate number of data field characters, such as $. Each $ represents one character in the display. For example, for data of five characters, type $$$$$.

Some data types have preset field length limits based on the Communication Manager administration. For example, the system takes the acceptable-service-level data type from the Acceptable Service Level (sec) field on the Vector Directory Number screen. As you can type a maximum of four characters in this field, do not create a VuStats Display field that consists of more than four characters for the acceptable-service-level data type. Other data types have similar limits.

Field lengths for data items that appear as time must match the field option in the Format field. Account for possible colons when the display is in a time format.

Format descriptions can be all text such as a message for the day. The format description can also be all data fields, but the users must memorize the labels or use customer-provided overlays.

If the numeric data for a field is too large for the number of data field characters, the VuStats display shows asterisks instead of data. If the name database items are too large for the number of data field characters, the VuStats display truncates data to fit the field limit. The split or skill objective, as entered on the Hunt Group screen, appear as asterisks if the information exceeds the data field limit.

Format Number

The system generates a format number when the system creates a VuStats display. You cannot change this number. You can create 50 different display formats.

You can modify Format Number 1, which is a predefined sample format.

Int

To view the number of measurement intervals.

This is a display-only field and is available when you use the list vustats-display-format command to compare VuStats displays.

Next

To view the number of the next display if the current display is followed by another display format. If the current display format is not followed by another display format, the system does not display any numbers.

This is a display-only field and is available when you use the list vustats-display-format command to compare VuStats displays.

Next Format Number

To link this display to another display of the same object type.

Valid entries are from 1 to 50 or none.

No

To view the identifying number of each VuStats display format.

This is a display-only field and is available when you use the list vustats-display-format command to compare VuStats displays.

Number of Intervals

To determine the number of BCMS intervals to collect data when you specify the interval as the period for a historical data type.

You can assign a number from 1 to 24 or leave the field blank for the current interval.

If you assign 24 intervals and field option in the BCMS/VuStats Measurement Interval field on the Feature-Related System Parameters screen is hour, the system collects hourly information for the last 24 hours. If the field option in the BCMS/VuStats Measurement Interval field is half-hour, the system collects half-hourly information for the last 12 hours.

Object Type

To determine the type of object for which the system displays data.

Valid entries are:

  • agent: To provide agents with their performance statistics or statistics about the splits or skills that agents log in to.

  • agent-extension: To provide supervisors with statistics about agents or splits/skills that agents log in to. VuStats can automatically display statistics for an agent if you administer agent login IDs or BCMS/Vustats login IDs. Supervisors can also type the login ID of an agent to view the performance statistics for the agent.

  • split/skill: To display the statistics about a split or skill. You must administer the Measured field on the Hunt Group screen to display the split or skill statistics to the phone user.

  • trunk-group: To display the statistics about a trunk group. You must administer the Measured field on the Trunk Group screen to display the trunk statistics to the phone user.

  • vdn: To display the statistics about a VDN. You must administer the Measured field on the Vector Directory Number screen to display the VDN statistics to the phone user.

Update Interval

To determine the intervals when the system updates data.

Valid entries are:

  • 10: To update data after 10 seconds.

  • 20: To update data after 20 seconds.

  • 30: To update data after 30 seconds.

  • 60: To update data after 60 seconds.

  • 120: To update data after 120 seconds.

  • no-update: To not update data.

    The system displays data only for the interval specified in the Display Interval field.

  • polled: To update data based on the field option in the BCMS/VuStats Measurement Interval field on the Feature-Related System Parameter screen.