Call Vector field descriptions

Last Updated : Oct 21, 2016 |

Field title

Field description

3.0 Enhanced

To view whether the Vectoring (3.0 Enhanced) field on the System-Parameters Customer-Options screen is active for the system.

This field is a display-only field.

ANI/II-Digits

To view whether the system uses the Automatic Number Identification (ANI) and Information Indicator (II) Digits vector routing commands. The field is applicable if the Vectoring (G3V4 Enhanced) and Vectoring (ANI/II-Digits Routing) fields on the System-Parameters Customer-Options screen is active for the system.

Calling Line Identification (CLID) also follows ANI rules.

This field is a display-only field.

ASAI Routing

To determine whether to use Adjunct Switch Application Interface (ASAI) Routing.

This field is applicable if you use CallVisor/ASAI Routing.

Attendant Vectoring

To determine whether call vectors must process all attendant-seeking calls.

The field is applicable if the Attendant Vectoring field on the System-Parameters Customer-Options screen is active for the system. Valid entries are y and n.

If the Basic Vectoring and Vector Prompting fields are administered as n, the default setting of the Attendant Vectoring field is y, which means that you cannot change the field settings.

To associate VDNs and vectors for Attendant Vectoring, use the fields on both the VDN and the Call Vector screens. When you indicate Attendant Vectoring for VDNs and vectors, the system removes all call center-related fields, such as Skills and BSR.

Basic

To view whether the Vectoring (Basic) field on the System-Parameters Customer-Options screen is active for the system.

This field is a display-only field.

BSR

To view whether the Vectoring (Best Service Routing) field on the System-Parameters Customer-Options screen is active for the system.

This field is a display-only field.

CINFO

To view whether the Vectoring (CINFO) field on the System-Parameters Customer-Options screen is active for the system.

This field is a display-only field.

EAS

To view whether the Expert Agent Selection field on the System-Parameters Customer-Options screen is active for the system.

If Expert Agent Selection (EAS) is active for the system, all help and error messages that are associated with the screen reflect a terminology change from split to skill. In addition, the vector commands entered are affected by the terminology change. For example, check backup split becomes check backup skill.

This field is a display-only field.

G3V4 Adv Route

To view whether the G3V4 Advanced Vector Routing commands are available.

This field is a display-only field.

G3V4 Enhanced

To view whether the G3V4 Enhanced Vector Routing commands and features are available.

This field is a display-only field.

Holidays

To view if the Holiday Vectoring field on the System-Parameters Customer-Options screen is active for the system.

This field is a display-only field.

LAI

To view if the Look-Ahead Interflow field on the System-Parameters Customer-Options screen is active for the system.

This field is a display-only field.

Lines 01 through 99

To use vector commands up to the maximum allowed in your configuration.

Lock

To control access to the vector from Call Management System (CMS) or Visual Vectors. Valid entries are y and n.

If you select n, CMS and Visual Vectors users can administer the vector through their client programs. If you select y, CMS and Visual Vectors users cannot administer the vector.

To view and administer locked vectors, use the System Administration Terminal (SAT) or a terminal emulator.

Note:

Always lock vectors that contain secure information. For example, access codes.

Meet-me Conf

To view whether the Meet-me Conference field on the System-Parameters Customer-Options screen is active for the system.

Multimedia

To determine whether the vector must receive early answer treatment for multimedia calls. The field is applicable only if the fields related to Multimedia Call Handling are active for the system.

If you select y, the call is answered at the start of vector processing and billing for the call starts at the same time.

Name

To assign an alphanumeric name of up to 27 characters that identifies the vector. This is an optional field.

Number

To gain access to the screen using a change administration or a display administration command.

Prompting

To view whether the Vectoring (Prompting) field on the System-Parameters Customer-Options screen is active for the system.

This field is a display-only field.

Variables

To view whether the Vectoring (Variables) field on the System-Parameters Customer-Options screen is active for the system.

This field is a display-only field.