Caller information

Last Updated : Aug 27, 2019 |

Procedure

  1. Administer callr-info on the Station screen as a feature button.
  2. For one-line display phones, select y in the Enhanced Callr-Info display for 1-line phones field on the Station screen.

    Administer the Enhanced Callr-Info display for 1-line phones field to determine when Communication Manager must clear the caller information (callr-info).

    Note:

    The Clear callr-info field applies for one-line display phones if you:

    • Select a one-line phone type in the Type field on the Station screen.

    • On the Station screen, select y in the Enhanced Callr-Info display for 1-line display phones field.

  3. On page 13 of the Feature-Related System Parameters screen, select one of the following options in the Clear Callr-info field:
    • leave-ACW

    • next-call: This field option is the default.

    • on-call-release

  4. Administer the Callr-info Display Timer (sec) field on the Feature-Related System Parameters screen for softphones, H.323 phones, and one-line display phones that have the Enhanced Callr-Info display for 1-line phones field set to n.

    The Enhanced Callr-Info display for 1-line phones field does not apply to two-line display phones, 96X1 SIP phones, 96X1 H.323 phones, and softphones.