Maximum Agent Occupancy Parameters field descriptions

Last Updated : May 22, 2013 |

Field title	Field description
Maximum Agent Occupancy AUX Reason Code	To assign a reason code when Communication Manager changes the agent work mode to Auxiliary (AUX) work due to Maximum Agent Occupancy (MAO). You can administer a reason code from `0` to `99`. Do not use reason code 0.
Maximum Agent Occupancy Percentage	To assign the maximum percentage of time that an agent can take calls. You can administer an MAO percentage from `0` to `100`. The default field option is 100%.

Field title

Field description

Maximum Agent Occupancy AUX Reason Code

To assign a reason code when Communication Manager changes the agent work mode to Auxiliary (AUX) work due to Maximum Agent Occupancy (MAO).

You can administer a reason code from 0 to 99. Do not use reason code 0.

Maximum Agent Occupancy Percentage

To assign the maximum percentage of time that an agent can take calls.

You can administer an MAO percentage from 0 to 100. The default field option is 100%.

Send Feedback

AVAYA DOCUMENTATION CENTER