Single or group sourced recorded announcement extensions as Music On Hold (MOH) sources

You can use integrated announcement to:

• Assign the announcement to a system MOH source instead of a port location as the system MOH source.

• Play MOH and music in vectors. As with audio groups, the callers hear music from a local source. The integrated announcement provides a repeating barge-in operation by combining the integrated repeating type with a forced assignment of barge-in. To assign MOH sources, use the Music Sources or the Feature-Related System Parameters screen if you are not using tenant partitioning.

Separate MOH groups with multiple analog or auxiliary trunk music source port locations

You can create separate MOH groups that can assign multiple analog or auxiliary trunk music source port locations. You can assign the MOH groups, for example, group 1, as system MOH sources instead of a single port location on the Music Sources screen. The music played is from a local music source of the assigned group.

You can use an announcement or audio source extension with an assigned audio group anywhere a single-sourced announcement is used. For example, you can use a group-sourced announcement extension of type integrated in any of the following Call Vectoring commands:

• announcement xxxxxx

• collect … after announcement xxxxxx

• disconnect after announcement xxxxxx

• wait-time < time > [secs, mins, hrs] hearing [audio source ext ] then [music, ringback, silence, continue]

Apply a partition-defined system music source as the system music

You can apply a partition-defined system music source with an MOH group or music audio group-sourced extension of type integrated as the system music using the following commands:

• wait-time < time > [secs, mins or hrs] hearing music

• wait-time < time > [secs, mins or hrs] hearing [audio source ext ] then music