Archiving Recordings to External Storage

Last Updated : Aug 30, 2026 |
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Centralized Media Manager automatically deletes each recording after a set number of days. By default that is 30 days. You can increase the retention period to up to 365 days. See Setting How Long Recordings are Kept.
If longer term storage is required, this can be done by configuring external storage.
  • Currently the only external storage supported is within a Google Storage bucket. This requires knowledge of configuring and managing Google Storage which is not included in this manual.
  • Files that are archived are copied from those currently in the voice recording library. The originals remain available in the library until manually or automatically deleted from it.
  • During the process of copying recordings to the external storage, the system also creates a HTML file which can be used to view, sort and playback the recordings in the external storage, see The Archive Listing Page.
  • Access to and use of the list file needs to be configured by the Google Storage bucket administrator, see Allowing Access to the External Storage by Other Users.
Other:
  • It is your responsibility to ensure that any access to and use of recordings complies with all laws and regulations regarding data privacy and recording of calls with third parties (for example GDPR regulations).
Related links
Configuring Connection to the Google Storage BucketArchiving Recordings to the External StorageGoogle Administrator Access to the External StorageAllowing Access to the External Storage by Other UsersThe Archive Listing Page