Adding a New Record

Last Updated : Aug 30, 2026 |
Use this process to add a new configuration record to the existing list of records.
  • New users, extensions and SIP trunks created using templates. Refer to the configuration settings for those records for details. See Using User and Extension Templates.
Prolog information
  1. Click the + Add button.
    • In some cases, you are prompted to select a sub-type. For example, if adding an extension, you may be prompted to select either SIP or H.323.
    • If the system is part of a network of servers, you may also be prompted for which server should host the new configuration record.
  2. Use the form to enter the details as required.
  3. When you have configured the record as required, click Create.
    • When creating a user record, the system will prompt you whether it should also create a matching extension record.