Busy On Held

Last Updated : Aug 30, 2026 |
Prolog information
Resource Id: 9007
When on, busy on held returns busy to new calls when the user has an existing call on hold. This short code feature is useful when a user does not want to be distracted by an additional incoming call when they have a call on hold.

Details

  • Telephone Number: Y or 1 for on, N or 0 for off.
  • Default Short Code:
  • Programmable Button Control: BusyH
  • Release: 1.0+.

Example: Turning Busy on Held on

If on, when the user has a call on hold, new calls receive busy tone (ringing if analog) or are diverted to Voicemail if enabled, rather than ringing the user.
This overrides call waiting when the user has a call on hold.
  • Short Code: *12
  • Telephone Number: Y
  • Feature: BusyOnHeld

Example: Turning Busy on Held off

Another short code must be created to turn the Busy on Held feature off. If off, when the uses has a call on hold, new calls will still get directed to the user.
  • Short Code: *13
  • Telephone Number: N
  • Feature: BusyOnHeld
Related links
Short Code Features