Call Park

Last Updated : Aug 30, 2026 |
Prolog information
Resource Id: 9097
Parks the user's current call into the specified park slot number. The call can then be retrieved by other extensions (refer to the appropriate telephone user guide). While parked the caller hears music on hold if available. The 'Unpark Call' feature can be used to retrieve calls from specific park slots.
Park Timeout (System | Telephony | Telephony) controls how long a call will remain parked. When this expires the call will recall to the parking user if they are idle or when they next become idle. The recall call will continue ring and does follow any forwards or go to voicemail.

Details

  • Telephone Number: Park slot number.
    • Park slot IDs can be up to 9 digits in length. Names can also be used for application park slots.
    • If no park slot number is specified when this short code is used, the system automatically assigns a park slot number based on the extension number of the user parking the call plus one digit 0 to 9.
  • Default Short Code: *37*N#
  • Programmable Button Control: Call Park
  • See also: Unpark Call.
  • Release: 1.0+.

Example

This short code is a default within the system configuration. This short code can be used to toggle the feature on/off. N represents the park slot number in which the call will be parked. For example, if a user wants to park a call to slot number 9, the user would dial *37*9#. The call will be parked there until retrieved by another extension or the original extension.
  • Short Code: *37*N#
  • Telephone Number: N
  • Feature: ParkCall
Related links
Short Code Features