Park & Page

Last Updated : Aug 30, 2026 |
Prolog information
Metadata
Keywords:
This action parks the caller’ whilst the system performs a page to a specified user or group extension number. The page message includes the park slot number assigned to the parked call so that anyone who hears the page can unpark it.
  • Whilst parked, the caller hears music on hold.
  • The system uses the prompt you have configured for the button to announce that there is a parked call. It then states the park slot number which can be used to unpark the call.

Action Settings

Key
Description
Park Slot Prefix
The park slot prefix number. Maximum is 8 digits. A 0-9 will be added to this prefix to form a complete park slot ID for the parked call.
The system the park slot prefix to create park slot for a call by adding an extra digit (0-9). For example, if you set 62080 as the prefix, the system uses a number between 620800 and 620809 to park calls.
Paging Number
Select the user or group which the system will page in order to announce the parked caller.
Retry Count
The number of page retries. The range is 0 to 5.
Retry Timeout
Default = 15 seconds.
The time, in minutes and seconds, between paging retires. The value can be set in 15 second increments up to a maximum of 5 minutes. The default is 15 seconds.
Fallback Number
The extension number to which the park called should be presented if, after the final page and retry timeout, the call is still parked.
Speech Recognition Keywords
This option is only available on subscription mode systems and when Speech AI is set to a specific language. It allows the action to be triggered by speech recognition of keywords.
  • The keywords must be unique. The same word cannot be used for another key.
  • Up to 3 keywords are supported per key, separated by commas. Note that using more keywords in total reduces the chances of a match.
  • Avoid using proper names. These are less likely to be matched as they may not match existing words in the speech recognition dictionaries used by Google.
  • Encourage matches by ensuring that the keywords are part of the announcements played to callers. For example, Say whether you want Sales or Support rather than Say what department you want.
Consent Directive
When a caller selects a particular action, the actions Consent Directive value is included in the system logs. These options allow you record whether the caller has indicated their consent to some action, for example call recording.
See Auto-Attendant Consent Example.
  • Consent Not Applicable – Indicates that the caller has not been prompted to select whether they consent to call recording.
  • Consent Given – Indicates that the caller has been prompted for their consent and has consented.
  • Consent Denied – Indicates that the caller has been prompted for their consent and has not consented.
Field
Description
Dial To Record Greeting
Default = Automatically assigned. Not changeable.
This field indicates the short code that can be dialed in order to record the greeting from an internal extension.
See Recording Auto-Attendant Prompts Using Short Codes.
Audio Output
Default = Audio File
The field sets the current method used to provide the prompt used for the greeting or announcement. Clicking on the current value allows you to see its current settings and to change them or to change the recording method.
Related links
Voicemail Pro Auto-Attendant Actions