User Portal

Last Updated : Aug 30, 2026 |
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Use this menu to enable user portal for a user. You can configure whether they can use user portal and what features they can access within the user portal menus. For a user guide, refer to the Using the IP Office User Portal.
These settings can be edited online. Changes to these settings do not require a reboot of the system.
Name
Description
Enable User Portal
Default = Off
When enabled, the user can log into user portal by entering the address of the system in the format http://<address> and then selecting IP Office User Portal. The login uses the user’s User Name and Password.
Run Enduser Wizard
Default = Off
If enabled, the user is walked through a series of menus when they login for the first time.
Allowed Call Operations
Default = Both
Set whether and how the user can use their user portal to make and answer calls.
The user can change the current mode through their portal's Profile menu. The 'user choice' column in the table below indicates the options that the user can select and the default option used when they log in to the portal.
Note that modes other than None are only supported by users with the following licensed/subscribed profiles:
  • On subscription systems, Telephony Plus User and UC User users.
  • On non-subscription systems, Power User users.
All systems support the following modes:
Admin Setting
Description
User Choice
None
Do not use the portal to control current calls.
None
Call Control
Use the user portal to control calls using the user's deskphone.
None
Call Control[1]
Linux-based IP Office systems also support the following additional modes:
Admin Setting
Description
User Choice
Softphone[2]
Use the user's portal as a WebRTC softphone. Call audio uses the browser's speaker and microphone settings.
None
Softphone[1][2]
Both
Support any of the call operation modes.
None
Call Control[1]
Softphone[2]
  1. This is the default mode the client will start in.
  2. Softphone mode uses WebRTC provided by the IP Office system. For remote portal users, additional configuration of STUN or TURN is also required. See the notes at the bottom of the page.

User Settings Access

These options control the options that the user can access within self-administration and the type of access they have. For each set of options, the user can be given the following access:
  • No Access - The user cannot access the related menu and its settings.
  • Read Access - The user can view the settings on the menu but cannot change them.
  • Write Access - The user can both view and change the settings on the menu.
Name
Description
Profile
This menu provides the access to details such as full name, voicemail and login code and email address.
Call Handling
This menu provides access to call controls such as forwarding, do not disturb and twinning.
Personal Directory
This menu provides access to the user's personal directory entries.
Button Programming
This option allows the user to assign features to programmable buttons on their phone and to change button labels. They still cannot override the settings of appearance buttons and buttons set by user rights.
Download Applications
This option display a menu of links for user applications that work with IP Office. Note that the user may require further configuration to use a specific application.

Media Manager Replay Self-Administration

These settings control the users rights to play call recordings stored by Media Manager or Centralized Media Manager.
Name
Description
Enable Media Manager Replay
Default = Off.
When enabled, the user can replay call recordings through web self-administration.
  • Note: For users where Media Manager is provided by a separate application server, recordings are viewed and accessed using the address of the application server rather than that of the IP Office system.
Replay All Recordings
If selected, the user can view and replay all recordings.
Replay Own Recordings
If selected, the user can view and replay their own call recordings. When enabled, the Replay Recordings For Group and Replay Recordings For Others options are also available.
Replay Recordings For Group
These menus allows the selection of groups for which the user is able to view and replay recordings.
Replay Recordings For Others
The field can be used to enter a list of numbers, separated by semi-colons, for which the user can view and playback recordings. Those numbers can be accounts codes, line numbers, user extensions and group extension numbers. The list can be 127 characters in length.
Download Recordings
If selected, the user is able to download recordings as a separate file.
  • Downloaded files are outside of the control of the system. Therefore, if you allow users to download files, it is your responsibility to ensure that they comply with local privacy and data protection laws regarding the use of those files.

Historical Call Reporting

Call reporting allows the user to view a summary of recent calls by all users. This is currently a trial feature. It is only supported with subscription mode systems. The system must have its SystemSMDR set to Hosted Only.
Name
Description
Enable Historical Call Reporting
Default = Off.
When enabled, the user can access the call reporting menus through their user portal. For details, refer to Using the IP Office Embedded Call Reporter.

User Portal Softphone Remote Access Notes

Non-IP500 V2 IP Officesystems can support the user portal as a WebRTC softphone. When operating as a remote extension, this may require the following:
  • The IP Office and user portal to use STUN.
  • Connection using an SBC configured for TURN.
For details, see the SystemLAN1Network TopologyWebRTC settings.
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