Archiving Recordings to the External Storage

Last Updated : Aug 30, 2026 |
If separate external storage has been configured (see Configuring Connection to the Google Storage Bucket), use the following process to copy existing recordings to that external store. Copied recordings are then viewed and managed via access to the external storage rather than through the user portal or web manager menus.
Other:
  • It is your responsibility to ensure that any access to and use of recordings complies with all laws and regulations regarding data privacy and recording of calls with third parties (for example GDPR regulations).
Prolog information
Metadata
Keywords:
  1. Access your system’s call recordings. See Viewing Recordings.
  2. Select the calls that you want archived:
    • If you select any files using the check boxes, those are the files copied.
    • If you apply a filter but don’t select any files, then all files matching the filter are copied.
    • Otherwise, all current recordings are copied.
  3. Click Archive Recordings and then Initiate.
  4. The progress of the file copying is shown.
    • To stop the copying process before it is complete, click Abort.
    • Following the process of copying, a listing file is also added to the external storage. See The Archive Listing Page.
Related links
Viewing Recordings
Archiving Recordings to External Storage