Auto Attendant

Last Updated : Aug 30, 2026 |
Prolog information
Resource Id: 9004
This feature is used with auto-attendants for recording greetings and to transfer calls to an auto-attendant.

Details

  • Telephone Number:
    • System short codes (*81XX, *82XX, *83XX and *84XX) are automatically added for use with all auto-attendants. These are used for morning, afternoon, evening and menu options greetings respectively. These short codes use a Telephone Number of the form "AA:"N".Y" where N is the replaced with the auto attendant number dialed and Y is 1, 2, 3 or 4 for the morning, afternoon, evening or menu option greeting.
    • To add a short code to call an auto-attendant, omit the XX part. For example, add the short code *80XX/Auto Attendant/"AA:"N if internal dialed access to auto-attendants is required.
    • System short codes *800XX, *801XX, …, *809XX, *850XX, and *851XX are also automatically added for recording prompts for any Page and Page actions. The codes correspond to the key to which the action has been assigned; 0 to 9, * and # respectively. These short codes use a Telephone Number of the form "AA:"N".00", …, "AA:"N".01", "AA:"N".10" and "AA:"N".11" respectively.
  • Release: 2.0+.
  • Programmable Button Control:
  • Default Short Code: See Configuration Settings | Auto Attendant.