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Call Coverage Example 1
In this example, the covering user is able to answer their colleagues call when it rings unanswered. Both users have Ringing Line Preference and Auto Hold on.
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Covered User
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Covering User
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Both Phones Idle
Our user has a call coverage button to cover their colleague.
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Call to Covered User
A call arrives for the covered user.
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Call Alerts to Coverage
After ringing for the covered user's Individual Coverage Time, the call also begins alerting on the call coverage button .
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Covering User Answers
By going off hook or pressing the alerting button, the covering user has answered the call.
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