Centralized Media Manager

Last Updated : Aug 30, 2026 |
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Centralized Media Manager is a cloud-based service supported for subscription mode IP Office systems. When supported by a system, the Voice Recording Library option becomes available in the IP Office configuration as a destination for manual and automatic call recording.
  • Centralized Media Manager differs from Local Media Manager which runs on the same server as the Voicemail Pro service. For details of Local Media Manager, see the Administering Avaya IP Office™ Platform Media Manager manual.
  • The Subscription menu shows if Centralized Media Manager is supported. See Subscription. The number of subscriptions controls the maximum number of supported recordings.
    1. 150,000
    2. 300,000
    3. 500,000
    4. 750,000
    5. 1,000,000
  • Centralized Media Manager supports recording of up to 5 hours length.
  • Centralized Media Manager automatically deletes each recording after a set number of days. By default that is 30 days. You can increase the retention period to up to 365 days.
  • Users can access the recording library through their user portal (see Configuring User Access to the Recording Library).
    • You can configure which users are able to access the library and which recordings they can access.
    • You can configure whether they can download recordings.
  • You can access an audit trail that shows who has played and or downloaded recordings.
  • If for any reason, connection between the customer system and Centralized Media Manager is not available, any new recordings waiting to be collected are deleted after 24-hours.
Related links
Select local or centralized Media ManagerSetting How Long Recordings are KeptConfiguring User Access to the Recording LibraryChanging the Recording Source in the User Portal