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Administering Avaya IP Office with Web Manager

Table of Contents

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Notices
Purpose
IP Office Web Manager
- Supported Web Browsers
- IP Office Types
Logging in to web manager
The Web Manager User Interface
Displaying and Managing Configuration Records
The Setup Wizard/Initial Configuration
Using User and Extension Templates
Solution
The "Solution Settings" Menu
The "Actions" Button Menu
The "Actions" Button Menu (IP500 V2)
The "Configure" Button Menu
The "Hamburger" Server Menu
The Platform View menus
The Call Management Menus
Users
Extension
Groups
- Add Groups
- Group settings
- Queuing
- Overflow
- Fallback
- Voicemail
- Voice Recording
- Announcements
- SIP
Conferences
Auto Attendant (EVM)
Auto Attendants (Voicemail Pro)
- Auto Attendants
- Actions
System Settings
Account Code
- Account Code
- Voicemail Recording
Alternate Route Selection
- Add Alternate Route
Authorization Code
- Add Authorization Code
Firewall Profile
- Add Firewall Profile
Incoming Call Route
- Add Incoming Call Route
- Incoming Call Route MSN Configuration
IP Route
- Add IP Route
Licenses
- License
- Remote Server
Line
Locations
- Location
- Address
RAS
- Add RAS
Services
Short Codes
- Add Short Code
Subscription
System Directory
- Add Directory Entry
System
- System
- Voicemail
- System Events
  - SNMP Settings
  - Add SNMP Trap
- SMTP
- DNS
- SMDR
- LAN1
- LAN2
- VoIP
- Directory Services
  - LDAP
  - HTTP
- Telephony
  - Telephony
  - Park and Page
  - Tones and Music
  - Ring Tones
  - SM
  - MS Teams
  - Call Log
  - TUI
- Contact Center
- Avaya Cloud Services
- Avaya Push Notification Services
- Remote Operations
Time Profiles
- Add Time Profile
Tunnel
- L2TP Tunnel
- IP Security Tunnel
User Rights
WAN Port
- Add WAN Port — Sync PPP
- Add WAN Port — Sync Frame Relay
Security Administration
Security Settings
Applications menu options
File Manager
IP Office Manager
one-X Portal
Voicemail Pro - System Preferences
Voicemail Pro - Call Flow Management
WebRTC Configuration
Web License Manager
Media Manager
Centralized Media Manager Audit Trail
Centralized Media Manager Recordings
Backup and Restore
Voicemail Pro Auto-Attendants
Managing Auto-Attendants (Voicemail Pro)
Voicemail Pro Auto-Attendant Settings
- Auto-Attendant
- Actions
Voicemail Pro Auto-Attendant Actions
Recording Auto-Attendant Prompts (Voicemail Pro)
Routing Calls to a Voicemail Pro Auto-Attendant
- Routing External Calls to an Auto-Attendant
- Routing Internal Calls to an Auto-Attendant
Conferencing
Ad-Hoc Conferencing
- Dropping External Party Only Conferences
- Adding Callers to an Ad-Hoc Conference
Personal Meet-Me Conferences
System Conferences
Centralized Media Manager
Viewing Recordings
Displaying the Recording Audit Trail
- Exporting the Audit Trail
Archiving Recordings to External Storage
Subscriptions
General System Configuration
On-boarding
- Configuring an SSL VPN using an on-boarding file
Fax Support
- Server Edition T38 Fax Support
Paging
System Events
- Configuring Alarm Destinations
Certificate Management
- Certificate Overview
  - Windows Certificate Store
- Certificate Support
Configuration for Emergency Calls
- Emergency Call Indication
- System Alarm Output
Ring Tones
Music On Hold
- System Source
- Alternate Source
System Date and Time
Configuring Time Profiles
- Overriding a Time Profile
Applying Licenses
Working with Templates
Configuring ARS
Call Barring
- Applying Call Barring
- Overriding call barring
Configuring authorization codes
- Entering an Authorization Code
Preventing Toll Bypass
- Configuring unknown locations
Configuring Call Admission Control
Configure User Settings
Avaya cloud authorization
- Apple push notification services
  - Enabling Apple push notifications
Managing Users with LDAP
- Performing LDAP Synchronization
- Creating a User Provisioning Rule for LDAP Synchronization
Message Waiting Indication
- Message Waiting Indication for Analog Phones
- Message Waiting Indication for Analog Trunks
Configuring User Rights
DND, Follow Me and Forwarding
Hot Desking
Group Operation
Mobile Call Control
- Mobile Direct Access (MDA)
- Mobile Callback
Transferring calls
Simultaneous mode
User Source Numbers
- Individual User Source Numbers
- NoUser Source Numbers
Editing Configuration Settings
SIP Trunk Overview
- Configuring a SIP Trunk
- SIP Line Requirements
SIP Headers and URIs
Outgoing SIP Call Routing
Incoming SIP Call Routing
SIP messaging
SIP Line Appearances
SIP Calling Number Verification (STIR/SHAKEN)
IP Office SIP trunk specifications
Short Code Overview
Short Code Features
Button Programming Overview
Button Programming Actions
Appearance Buttons
Call Appearance Buttons
Bridged Appearance Buttons
Call Coverage Buttons
Line Appearance Buttons
Appearance Button Features
Programming Appearance Buttons
Appendix: SMDR Call Records
SMDR Examples
Additional Help and Documentation

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Last Updated : Aug 30, 2026 |

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