Recording Auto-Attendant Prompts Using Text-to-Speech

Last Updated : Aug 30, 2026 |
Prolog information
On subscription mode systems, Text-to-Speech (TTS) can be used to provide the auto-attendant greetings and menu announcement prompts.
  • TTS prompts are only available when Google Speech AI is enabled. See Enabling Google Speech and the Default Voice.
  • The language used for TTS prompts is set by the auto-attendant's Speech AI setting.
  • The voice used is set by the auto-attendant's Speech Voice setting. See Text-to-Speech (TTS) Prompts.
  • You can enter up to 250 words as a prompt.
  • Commas are treated as a short pause, semi-colons as a long pause.
  • If using IP Office Web Manager, you can preview the prompt by clicking on the Preview icon. Note that there is a short delay whilst the new prompt is created and downloaded.
  • Following any changes, once a prompt is played or previewed, it is cached by the system in order to remove any future playback delay.

To create a TTS prompt:

  1. Note that configuring TTS will override any previously recorded audio file.
  2. Click on the Audio Output and select Text To Speech.
  3. Enter the required text into the text box.
    • Use a comma to add a short pause.
    • Use a period to add a long pause.
    • To add emphasis to a particular word, add _ underscores before and after the word.
  4. The following steps are only supported using IP Office Web Manager. Click on the Preview to preview the prompt.
    • There is a short delay the first time the prompt is created following any changes. The prompt file is then cached by the system for future use.
    • For long prompts, use the playback controls to select which part of the prompt is played.
  5. Make any changes required to the text.